Track a Shipment
Enter your tracking number below to see exactly where your consignment is and when it is due to arrive.
Track Your Package
Enter your tracking number to see where your shipment is.
STATUS GUIDE
What each status means
| Status | What it means |
|---|---|
| Pending | The shipment has been booked and details recorded. It has not yet been collected. |
| Picked up | The consignment is with us and has been checked in at origin. |
| In transit | Moving between hubs on the agreed route. |
| Enroute | On the move between two recorded points on the route. |
| Customs inspection | Held by customs for examination. Normal, and usually short. |
| On hold | Paused for a reason we will have contacted you about. |
| Out for delivery | With the delivering driver for final delivery today. |
| Delivered | Signed for at the destination address. |
| Returned | Being sent back to the sender, usually after failed delivery. |
| Cancelled | The booking was cancelled before completion. |
COMMON QUESTIONS
Tracking questions
I have a tracking number but nothing is showing
Tracking becomes active once the consignment has been checked in at origin. If it was booked within the last few hours, give it a little time. If it has been longer than a working day, email support@globalintfrieight.com with the number and we will look into it.
The expected delivery date has changed
Expected dates are estimates based on the routing at the time of booking. Customs examinations, weather and carrier schedules all move them. The date on the tracking page is always the current best estimate.
My shipment says customs inspection
Customs authorities select consignments for examination as a matter of routine. Nothing is wrong. Most examinations clear within a few working days. If anything is needed from you we will make contact directly.
Can someone else collect on my behalf?
Yes. Email us in advance with the tracking number and the name of the person collecting. They will need photo identification and the tracking number.
Nobody was in when delivery was attempted
We attempt delivery again on the next working day. If you would rather arrange a specific time, or have it left with a neighbour, reply to the delivery notification email and we will set it up.
Still not sure where your shipment is?
Email us the tracking number and we will chase it up for you.