Contact & Support
Questions about a shipment, a quotation or an invoice. We answer every email that arrives.
Email us
The fastest way to reach us. If your question is about an existing shipment, include the tracking number and we can answer it in one reply.
When we reply
Emails are answered on working days, Monday to Friday, across both offices. Anything arriving over the weekend is picked up on Monday morning.
OUR OFFICES
Where to find us
Europe
Head office and consolidation facility
Global International Freight
Dahlener Hauptstrasse 18
39576 Stendal
Sachsen-Anhalt
Germany
Visits by arrangement. Email us first so somebody is expecting you.
United States
North American operations
Global International Freight
3225 Secor Rd
Toledo, Ohio 43606
United States
Receiving, customs clearance and onward delivery across North America.
GETTING A USEFUL ANSWER FASTER
What to include in your email
Most questions can be answered in one reply if the right details arrive with them. If you are asking about a quotation, tell us:
- What the goods are, and roughly what they are worth
- Dimensions and weight of each carton or pallet
- The collection postcode and the delivery postcode
- When it needs to arrive
- Whether you want door-to-door or port-to-port
If you are asking about a shipment already in progress, the tracking number on its own is usually enough.
SUPPORT
Frequently asked
How do I get a quotation?
Email support@globalintfrieight.com with the details listed above. Quotations usually come back the same working day, and always within one.
Where do I track my shipment?
On our tracking page. Enter the tracking number from your booking confirmation. The page shows the current status, the route so far and the expected delivery date.
I have a question about an invoice
Reply directly to the invoice email, or send us the invoice reference. Duty and tax charges are itemised against the customs entry, so we can show you exactly what was paid and to whom.
Can I visit the facility?
Yes, by arrangement. Email us first so somebody is expecting you, as the yard is not set up for unannounced visitors.
Something has gone wrong with my shipment
Tell us as soon as you can, with the tracking number and photographs if there is visible damage. Claims for loss or damage are time limited under the carriage conventions, so early notice genuinely matters.
Send us the details
We read every email that arrives and answer on working days.